Refund policy

 

Returns & Refunds Policy

 At Tarz Uomo, we want you to shop with confidence. If you’re not satisfied with your purchased order, we’re available to assist.

 

Returns

You may return eligible items within 15 days of receiving your order.

 

Eligibility for Returns

All items must be returned in their original, undamaged packaging, including all tags, inserts, and boxes.

§  Be unused, unworn, and unwashed.

§  Be in their original condition with all tags attached.

§  Be returned in their original packaging.

§  Be accompanied by proof of purchase (order confirmation or receipt).

 

For hygiene reasons, the following items cannot be returned unless they are defective.

§  Socks

§  Undergarments

§  Personal accessories where hygiene regulations apply

§  Gifts

§  Cards and clearance/final sale items are not eligible for returns/refunds.

 

Client Fault Returns (Wrong Size Items)

If you would like to return an item due to an error of judgement, such as ordering an incorrect size please note.

§  You will be fully liable for all return shipping fees incurred.

§  Standard collection within South Africa is R100 and repeat delivery of the replacement pair is an additional R100 (total R200 for a full return and exchange cycle).

§  We recommend double-checking your size and order details before completing your purchase to avoid unnecessary return costs.

 

Tarz Uomo Fault Returns (Wrong Order Items)

 In the event where you receive wrong item/s that does not match your order.

• • • • Tarz Uomo will pay for all return shipping costs.
      • We will arrange collection and another delivery at no cost to you.
      • Please notify us within 48 hours of receiving your order and include photos.

 

 Refund Conditions

Once we receive and inspect your returned item(s), we will notify you of the outcome.

If your return is approved.

§  Your refund will be processed to your original payment method.

§  Refunds are typically completed within 7 –10 business days, depending on your payment provider or bank.

§  Original shipping charges are non-refundable unless:

§  Tarz Uomo sent the wrong item/order.

§  The item arrived damaged or defective.

§  The return is due to an error on our part.

§  If the returned item/s does not meet the conditions stated, the return may be declined.

 

Exchanges

We gladly exchange items for:

§  Different sizes (subject to availability)

§  Different colours (subject to availability)

§  Faulty or defective products

 

If your preferred replacement is not available, you may choose a refund or store credit.

Please inspect your order upon delivery for Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of receiving your order.

 

Please include

§  Your order number

§  A description of the issue

§  Clear photographs of the item and packaging

We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.

 

Return Shipping

If the return is due to the customer error, the customer is responsible for return shipping costs.

If the return is the result of our error or a defective product, Tarz Uomo will cover the reasonable return shipping costs.

 

How to Start a Return

To request a return, please contact our sales support team at sales@tarzuomo.com, within 15 days of receiving, before sending your item.

 

Please include

§  Order number

§  Full name

§  Photos

§  Reason for the return

 

Important Notes

• • • • Tarz Uomo is not responsible for items lost or damaged during return shipping. Please use a reputable courier service if booking your own return.
      • Items returned without prior notification or beyond the 15-day return window may not be accepted.
      • We reserve the right to refuse returns that do not comply with the conditions outlined in this policy.

 

Sales Support

Email: sales@tarzuomo.com

Website: www.tarzuomo.com

Mobile No.: +27 63 546 1843/ 081 765 4266

WhatsApp: +27 63 546 1843/ 081 765 4266

 

Consumer Rights

This policy is provided in addition to your rights under the Consumer Protection Act, 2008 (South Africa). Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

 

Thank you for shopping with Tarz Uomo_Elevate Your Style

 

We appreciate your trust and remain committed to delivering premium quality products and exceptional customer service.